As professionals in the hospitality industry, our commitment is to ensure that your guests not only have a good experience but one that surpasses their expectations. This begins with our swift responsiveness to any inquiries, day or night, ensuring that reservations are promptly secured. Subsequently, our clear and efficient check-in process sets the stage for a seamless arrival experience, while our continuous 24/7 support guarantees assistance whenever needed during their stay. Our dedication lies in tailoring our service to cater to the individual needs of each guest, ensuring that they leave with nothing short of an exceptional experience.

Our apartments offer two self-check-in systems: either an automated lock with an access code and remote access through the app, or a physical key. Upon reservation confirmation, we will promptly provide you with the necessary instructions!

We are typically running on a busy reservations schedule, so most of the time, we can accommodate you during our standard hours (check-in is at 3:00 PM and check-out is at 11:00 AM). However, feel free to contact us with any requests; depending on availability, we may be able to assist you!

The apartment is fully prepared for your arrival, undergoing a meticulous 4-hour cleaning process with over 40 milestones to ensure every detail is attended to. You can also request additional cleaning during your stay. While one monthly cleaning service is complimentary, any extra cleanings can be arranged upon request for an additional fee.

To ensure the quality of the cleaning is up to standards, we’ve implemented quality control measures for our cleaning services. Our cleaners must upload photos requested via our designated application before leaving the property. Upon guest check-in, our system will prompt them to rate cleanliness via text message. Any rating below 4 out of 5 will trigger a warning to the cleaning team, prompting corrective action.

Throughout your stay, don’t hesitate to contact us via the provided contact information, WhatsApp, or email.

Our minimum stay policy for all apartments ranges from 100 nights to 6 months. Following the reservation, we can explore the option of extending the stay based on availability in the calendar.

You can get a complete refund if you cancel your reservation at least 30 days before check-in. However, once the 30-day mark is reached, the first 30 days of your stay become non-refundable.

Yes, as a legal business, we are obligated to provide identification information for all guests staying with us to the local authorities. According to the Turkish regulations, it is mandatory to obtain and report guest’s passport information to local authorities’ “Identity Reporting System” (KBS) during stays in Turkey. Therefore, within the framework of the house rules you have accepted by completing your reservation, we will request your passport (I.D. cards for Turkish citizens) information during your check-in process. Please have a copy of your valid passport ready upon arrival.